Thank you for choosing and using our products and services. In these terms DOME Laundry Service and/or including all its vendors and service providers are referred to as “We”, “Us”, ”Our”, or “DOME”. The information provided to you by Us on this site, the app or any other web portal is for general information purposes only – there might be technical inaccuracies and typographical errors. We will make any improvements at any time. Check the date of the last revision to confirm that a change has been made after your last reading of the terms and services.

By using Our products and services you are agreeing to these Terms and Conditions. If you do not agree with these Terms and/or Conditions please exit immediately and don’t use Our products or services. Please read them carefully, they govern the use of the mobile app, the website and any affiliated web portals.

Please be sure to read and understand the arbitration clause and class action waiver contained in these Terms of service. Use of our services means that you agree to those provisions.

Our services

We are technology platform that connects people who need their laundry cleaned with the laundromats and drivers to shuttle the laundry to and from the laundromats. We provide for the convenience of getting all your laundry needs met with just a click. To ensure that the platform is safe and the experience is welcoming to all those who use it we count on the community to police itself. We use a rating system that helps eliminate the bad players from the community. As a customer, driver or laundromat, if your rating drops below 3.0 stars, you are automatically removed from the community. In addition to the community policing, We do a thorough background check on every one of the drivers that are contracted to make these services possible. All requests for service can only be requested through Our mobile app or website.

We reserve the right to, at any time modify, suspend, or terminate its operation, any part thereof or any contents, without notice or liability to you

Your account

You will need an account to use our services. You are responsible for maintaining the confidentiality of your account and your password. You also have to make sure that no one has access to your device or misuses your account. Any and all activities performed under your account is solely your responsibility. DOME reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. By using Our services, you allow Us to charge your account for any and all transactions originating from your account. All transactions are paid upfront by credit card. Unless otherwise stipulated by law, all transactions are final. There are no refunds after the service has been provided.

General understanding for suitability of laundry service

We connect very many families with the laundromat services. The laundromats do their best to handle each piece of laundry as delicately as they can, but the truth is that the services are handled as bulk laundry. Generally, the conditions of the wash will be warm to hot water, on a normal cycle, and dried using heat in a tumble dryer. We can’t be responsible for any clothes that are not suitable for these conditions of wash. Also, since we can’t physically check for the condition of all items submitted to us in a bag, We are not responsible for damages to clothes that allegedly happened after you submitted them for cleaning. In some cases where the load is excessively contaminated with human or animal waste, body fluids, and/or anything that might cause harm to the anyone handling the clothes, we may at our own discretion refuse to clean the clothes, and the charges will remain. Do NOT submit laundry that is contaminated or contains material that might harm or injure the anyone handling them. .

Lost or damaged items

We can assure you that all care is taken while handling your laundry to minimize the chance of lost or damaged items. If possible, we would like to inventory every item you submit to us, unfortunately it is impossible to count and record every item we receive. As a result, we can’t be held responsible for any allegations of lost or damaged items contained within the inventoried bags. The laundry is cleaned by people who are professionals, and they use best practices and judgement to make sure that all items are returned to the customer and without any damage. If a bag of laundry is NOT returned to the customer, we will do our best to find the bag and if we can not find the bag of laundry, we will compensate the owner at the rate of $5 per pound of the lost bag or $10 for each comforter.

We are not responsible for any items left in the pockets and or in the bag mixed with the laundry. After We take your bags of laundry, the bags are handled in a systematic process that makes it impossible to find an item left in the pockets or mixed with the laundry.

Texting and phone calls

We will on occasion communicate with you via calls or text messages. These communications include but are not limited to responses from customer service, checking if you are available to receive laundry at a specific time, letting you know that we are at or near your address and we need you to come receive the laundry and so on. On these occasions we will assume no responsibility for any additional charges you might incur from your carrier with regards to the calls or text messages that you receive from us. Check with your carrier for the rates of these charges if any at all.

Promotions

At our own discretion we might decide to terminate any promotions without any prior warning or notice to the bearers of the promotional materials. We will not usually terminate promotions unless there is a systemic abuse of the promotion. The promotions do not have any cash value that can be redeemed for cash.

Minimum weight

There is no maximum weight limit, but in order to ensure that the drivers we contract to deliver the laundry to and from your house get a reasonable wage, there is a minimum weight for any pickup. The minimum will be 20 pounds of bulk laundry or 2 comforters. If you load doesn’t meet these minimums, there is a minimum charge. Please see your app for the price specific to your area.

Third-party websites

Our websites and web portals might contain hyperlinks, texts and graphics that redirect to a website or webpage owned and operated by a third party – this does not mean we endorse or approve of them. We are only responsible for the material We directly post in those websites. We don’t investigate, monitor or review these third party for content, appropriateness or accuracy. We shall have no liability from your use of the third-party material and information. If or when you leave our site and onto third-party websites make sure you understand their terms of service as well as the privacy policy.

Indemnity

You agree to indemnify, defend and hold harmless DOME Laundry Services, its affiliates, officers, employees, partners, agents, contractors or subcontractors and any other representatives of from and against any claims, costs, actions, demands, damages, losses, liabilities, expenses, and settlements including, without limitation, reasonable legal and accounting fees, arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your misuse of the Services.

Mandatory agreement to arbitration on an individual basis

Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and the Company or the Company's employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or the Company may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND THE COMPANY ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://www.jamsadr.com/consumer-arbitration/.

You and the Company must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) the Company will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, the Company will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys' fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.

With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in New Jersey.

Miscellaneous - If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full force and effect. Only you and DOME are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.