Last Updated: 7/20/2026

These Terms & Conditions (“Terms”) govern your access to and use of the DOME Laundry mobile application, website, and related services (“Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

Throughout these Terms, “DOME Laundry,” “DOME,” “We,” “Us,” and “Our” refer to DOME Laundry Service LLC and its affiliates, vendors, contractors, and service providers.

1. General Information

The information provided through our app, website, or any affiliated platform is for general informational purposes only. Content may contain technical inaccuracies or typographical errors. We may update, modify, or improve any portion of the Services at any time without prior notice. You are responsible for reviewing the date of the most recent revision.

2. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the mandatory arbitration clause and class action waiver. If you do not agree, you must stop using the Services immediately.

3. Nature of the Services

DOME Laundry operates a technology platform that connects customers with laundromats and independent drivers who facilitate pickup, cleaning, and delivery of laundry. All service requests must be submitted through our mobile app or website.

To maintain a safe and reliable community, we use a rating system. Any customer, driver, or laundromat whose rating falls below 3.0 stars may be removed from the platform at our sole discretion. All contracted drivers undergo background screening.

We reserve the right to modify, suspend, or terminate any aspect of the Services at any time without liability.

4. Account Responsibilities

To use the Services, you must create an account. You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• Preventing unauthorized access to your device or account
• All activity conducted under your account

We may refuse service, terminate accounts, remove content, or cancel orders at our discretion.

All transactions must be paid upfront by credit card. All completed services are final and non‑refundable unless required by law.

5. Suitability of Laundry for Cleaning

Laundry is processed in bulk using standard commercial methods, including:

• Warm or hot water
• Normal wash cycles
• Heat‑based tumble drying

We are not responsible for damage to items that are unsuitable for these conditions or for items whose pre‑existing condition cannot be verified.

You must not submit laundry contaminated with human or animal waste, bodily fluids, hazardous substances, or materials that may pose a risk to handlers. We may refuse service for contaminated loads, and charges will still apply.

6. Lost or Damaged Items

While reasonable care is taken, it is not feasible to inventory every item in a laundry bag. Therefore:

• We are not liable for allegations of lost or damaged items within inventoried or non‑inventoried bags.
• We are not responsible for items left in pockets or mixed with laundry.
• If an entire bag is not returned and cannot be located, compensation will be limited to $5 per pound of the lost bag or $10 per comforter.

These limits represent agreed‑upon liquidated damages.

7. Communications

We may contact you via phone calls or text messages for operational purposes, including delivery coordination and customer service. You are responsible for any carrier charges associated with such communications.

8. Promotions

Promotions may be modified or terminated at any time without notice. Promotional offers have no cash value and cannot be redeemed for cash. Abuse of promotions may result in account termination.

9. Minimum Weight Requirements

To ensure fair compensation for contracted drivers, a minimum order size applies:

• 20 pounds of bulk laundry, or
• 1 comforter

If your load does not meet the minimum, a minimum charge will apply. Pricing may vary by location and is displayed in the app.

10. Third‑Party Websites

Our Services may contain links to third‑party websites. We do not endorse or control these sites and are not responsible for their content, policies, or practices. Your use of third‑party sites is at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless DOME Laundry, its affiliates, officers, employees, agents, contractors, and representatives from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or third‑party rights
• Your misuse of the Services

12. Mandatory Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy between you and DOME Laundry shall be resolved exclusively through binding arbitration, except for qualifying small‑claims matters or requests for injunctive relief related to intellectual property.

You and DOME Laundry waive the right to:

• Bring claims in court
• Receive a jury trial
• Participate in class actions, class‑wide arbitration, or representative proceedings

Arbitration will be conducted by JAMS under its Streamlined Arbitration Rules, subject to the U.S. Federal Arbitration Act.

If any portion of this clause is found unenforceable, the remainder shall continue in effect, except that if the class‑action waiver is invalidated, the entire arbitration clause becomes void.

If a claim proceeds in court, jurisdiction shall be exclusively in New Jersey state or federal courts.

13. Miscellaneous

If any provision of these Terms is found invalid or unenforceable, it will be replaced with a valid provision that most closely reflects the original intent. The remainder of the Terms will remain in full force.

Only you and DOME Laundry may enforce these Terms. No third party has enforcement rights.