Last Updated: 8/14/2026

This Privacy Policy explains how DOME Laundry Service LLC (“DOME,” “We,” “Us,” or “Our”) collects, uses, shares, and protects personal information from individuals who use our mobile application, website, and related services (“Services”). By accessing or using the Services, you agree to the practices described in this Privacy Policy.

“This policy applies to anyone who uses DOME Laundry Services anywhere.”

1. Introduction

DOME Laundry is built on trust, respect, and transparency. This Privacy Policy describes the types of information we collect, how we use it, and the choices available to you.

2. Who This Policy Covers

This Privacy Policy applies to all individuals who interact with DOME Laundry, including:

• Laundry customers
• Driver partners
• Participating laundromat partners
• Individuals who apply to use our Services
• Individuals whose information is provided to us by customers or partners

All individuals covered by this policy are referred to as “Users.”

“This policy also applies to those who apply to use our services or whose information is provided to us by current, prior or future customers and partners.”

This policy remains in effect unless superseded by applicable local, state, or federal law.

3. Information We Collect

A. Information You Provide

We collect information you voluntarily provide when creating or updating an account, contacting support, or using our Services. This may include:

• Name, email, phone number
• Login credentials
• Address
• Payment or banking information
• Government identification
• Birth date
• Profile photo and signature
• Vehicle and insurance information (drivers)
• Account preferences and settings

“We collect information when you create or update an account… This also includes vehicle or insurance information of drivers.”

Background Check Information

For drivers, we may collect background check information such as driving history or criminal record, where permitted by law. Background checks may be conducted by third‑party vendors.

Payment Information

Payment processing is handled by third‑party providers. We do not store full credit‑card numbers on our servers.

Communications

If you contact us directly, we may collect:

• Your name
• Email
• Phone number
• Message content
• Attachments
• Ratings or compliments you submit

“If you contact us directly, we may receive additional information about you.”

B. Information Collected Automatically

Location Information

We collect precise location data when the app is open, running in the background, or when permitted through device settings. Location data is used to:

• Match customers with drivers and laundromats
• Determine pickup and drop‑off locations
• Suggest destinations
• Support safety and security
• Calculate insurance needs for drivers

“When you open DOME Laundry app… we receive your location.”

Device Information

We collect device‑related information such as:

• IP address
• Browser type
• Operating system
• Carrier and manufacturer
• Device identifiers
• Push‑notification tokens
• Mobile sensor data (drivers)

Usage Information

We collect information about how you interact with the app, including:

• Pages viewed
• Features used
• App crashes
• System activity
• Dates and times of visits

Call and Text Information

We work with third‑party vendors to facilitate calls and texts between Users. We may receive:

• Date and time of communication
• Phone numbers
• SMS content
• Call recordings (with notice and consent)

“We receive information about these communications including the date and time of the call or SMS message…”

Cookies and Similar Technologies

We use cookies, tracking pixels, and similar technologies to:

• Understand navigation patterns
• Improve user experience
• Save preferences
• Analyze advertising effectiveness

C. Information From Other Sources

We may receive information from:

• User feedback (ratings, compliments)
• Referral programs
• Users requesting services on your behalf
• Insurance providers
• Financial institutions
• Public sources
• Marketing partners

4. How We Use Your Information

We use collected information to:

• Connect customers, drivers, and laundromats
• Provide, improve, and promote the Services
• Personalize user experience
• Facilitate payments
• Provide customer support
• Prevent fraud
• Resolve disputes
• Respond to safety issues
• Conduct background checks
• Perform internal operations (testing, analytics, research)
• Develop new features and products

“We may use the information we collect for testing, research, analysis and product development.”

5. How We Share Your Information

A. Sharing Between Users

When matched, customers and drivers may see each other’s:

• Name
• Photo
• Ratings
• Vehicle information
• Pickup location
• Real‑time driver location

We do not share actual phone numbers unless necessary for lost‑and‑found coordination and only with permission.

B. Sharing With the Public

Communications made through public forums (blogs, social media, etc.) may be visible to the public.

C. Sharing With Third Parties

We may share information with:

• Payment processors
• Background‑check providers
• Cloud‑storage providers
• Marketing partners
• Data‑analytics firms
• Research partners
• Safety and security vendors
• Professional service providers
• Insurance partners

D. Legal or Safety Reasons

We may share information when required by law or when necessary to:

• Enforce our Terms
• Protect rights, property, or safety
• Respond to claims or disputes
• Support investigations
• Comply with court orders or government requests

We may also share information during mergers, acquisitions, financing, or restructuring.

D. Sharing of Personal Information

DOME Laundry LLC will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

6. Your Privacy Choices

Email Subscriptions

You may unsubscribe from promotional emails at any time. Transactional emails will still be sent.

Text Messages

No mobile information or SMS opt-in data will be shared with third parties, affiliates, or partners for marketing or promotional purposes. This includes phone numbers and consent data collected for driver/customer communication.You have the right to opt out of receiving text messages from DOME Laundry LLC at any time. To opt-out, you can reply "STOP" to any text message you receive from us. Opting out of all texts may affect your ability to use the Services.

Consent and Opt-In
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. 

Push Notifications

You may disable push notifications through device settings.

Location Information

You may disable location sharing, but core Services cannot function without it.

Editing Your Information

You may update your account information through your profile settings.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect user data. However, no security system is completely secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

DOME Laundry does not knowingly collect personal information from individuals under 18. If such information is discovered, it will be deleted promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the app, website, or email. Continued use of the Services constitutes acceptance of the updated policy.